Service & Warranty

Your complete satisfaction is our goal. Our service team is available to answer your questions, problems or suggestions by telephone or email.
 
For warranty service, claims, returns or order cancellation, we strive to work with you to find the best possible solution, as we always try to optimize our service.

Below you find information about the service centers and guarantees of the relevant manufacturers.

AEG Logo Bielmeier Logo Blanco Logo Bosch Logo Franke Logo Liebherr Logo Naber Logo
PKM Logo Ritter Logo Siemens Logo Schneider Logo Schock Logo Stengel Logo Wolkenstein Logo

 

AEG

In Germany and Austria, the following conditions apply for the warranty, which begins on the date of purchase of the product:

  1. Warranty period: 2 years

    If it is found during the warranty period that a defect was the result of a material or manufacturing fault, the manufacturer provides one of the following warranty services at his discretion:
    • Repair or
    • Replacement for an equal or new product (possibly also a succeeding model).

  2. Warrantor:
    Electrolux Hausgeräte Vertriebs GmbH
    Markenvertrieb AEG-Electrolux
    Fürther Str. 246
    90429 Nürnberg
    Germany

    Phone: +49 (0) 911 / 323-0
    Fax: +49 (0) 911 / 323-1770
    E-Mail: info@electrolux.de
    http://www.aeg.de


Please contact the manufacturer for any further information.
Please note:
Your statutory warranty rights against us remain unaffected. In the event that the merchandise is faulty, you can always contact us, regardless of whether the warranty applies or whether it will be made use of.

AquaVac

 

Bielmeier

If you want to make a claim under warranty, please contact our customer service first instead of simply returning the product concerned to us. After the 2-week cancellation period, any products returned to us without prior notification and without postage paid will not be accepted.

BIELMEIER continues to provide service for you, even after your warranty expires. Our service team will prepare a price quote for the repair in a fast and straightforward manner.

 

If you are not living in any of these countries, please contact the Bielmeier Customer Service in GERMANY.

 

GERMANY
Bielmeier Hausgeräte GmbH
Hauptstraße 46
94469 Deggendorf
Telephone: + 49 (0) 9942 / 94 88 93 17
Telefax: + 49 (0) 9942 / 94 88 93-22
E-Mail: service@bielmeier-hausgeraete.de
Business hours:
Monday to Friday: 06:00 to 09:00 pm,
Saturday 07:00 am to 12.00 pm

 

AUSTRIA
Hönegger GesmbH
Schubertstraße 38
4020 Linz
Telephone: + 43 (0) 732 / 66 44 85
Telefax: + 43 (0) 732 / 60 05 23
E-Mail: service@hoenegger.at
Operating Hours: Monday to Thursday: 08:00 to 12:00 and 13:45 to 17:00 Friday 08:00 to 12:00

 

SWITZERLAND
VEBO Genossenschaft
Haselweg 2
4528 Zuchwil
Telephone: + 41 (0) 32 / 686 58 20
Telefax: + 41 (0) 32 / 686 58 21
E-Mail: mail@vebozu1.ch
Website: www.vebo-zuchwil1.ch

 

BIELMEIER Extractor hoods

ELESCO EUROPA GmbH
Friedhelm Schenkel
Langer Acker 35
30900 Wedemark
Telefon: +49 511 5151 3360 

E-Mail: info@elesco-europa.com


 

In the EU and Switzerland, the following conditions apply for the warranty, which begins on the date of purchase of the product:

  1. Warranty period: 2 years
  2. Warrantor:
    Bielmeier Hausgeräte GmbH Gnaglbergstrasse 6
    D-94267 Prackenbach

    Phone: +49 (0) 9942 / 94 88 93 17 
    Fax: +49 (0) 9942 / 94 88 93-22
    E-mail: service@bielmeier-hausgeraete.de
    www.bielmeier-hausgeraete.com
  3. Conditions of warranty:
    1. Parts which exhibit defects in material and/or workmanship after our inspection will either be repaired or replaced at our discretion.
    2. The warranty will only apply upon presentation of the warranty card and the purchase receipt. The warranty card is only valid if filled out completely on the day of the sale.
    3. The warranty is only valid for the first owner of the device.
    4. No replacement or repair of parts performed within the warranty period shall provide grounds for any extension of the original warranty period.
    5. Any transportation costs shall be borne by the purchaser (this shall not apply during the first 6 months of the warranty).
    6. Within the first 6 months after the purchase/delivery of the device, if the damage or defect cannot be eliminated, if we refuse to repair the defect, or in the event of a delay in our repairing of the device, then the end user can choose from one of three options: the device will be replaced free of charge, its value will be reimbursed, or the device will be taken back with a refund of the original purchase price which shall not exceed the usual market price.

  4. The warranty does not apply to:
    • spots and scratches on the device.
    • control lamps and lights.
    • motor brushes.
    • easily breakable parts, except in the case of defects in material as recognized by us.
    • damage due to improper installation or improper set-up.
    • damage caused by an inappropriate voltage supply or an inappropriate electricity network.
    • improper or inappropriate use of the equipment.
    • unsatisfactory care.
    • damage caused by incompetent or insufficient maintenance
    • damage caused by dropping the equipment or parts thereof.
    • improper transportation or insufficient packaging during transportation.

  5. The warranty shall be deemed void:
    • in the case of use or application of the device for something other than its intended use for household purposes.
    • in the case of any servicing or repairing of the device performed by third parties that have not been authorized for such purpose by our company.


Please note:
Your statutory warranty rights against us remain unaffected. In the event that the merchandise is faulty, you can always contact us, regardless of whether the warranty applies or whether it will be made use of.

.

 

Blanco

The following conditions apply for the warranty, which begins on the date of purchase of the product:
  1. Warranty period: 2 years

    If it is found during the warranty period that a defect was the result of a material or manufacturing fault, the manufacturer provides one of the following warranty services at his discretion:
    • Repair or
    • Replacement for an equal or new product (possibly also a succeeding model).
  2. Warrantor:
    BLANCO GmbH + Co KG
    Flehinger Straße 59
    75038 Oberderdingen

    Phone: +49 (0) 7045 / 44-81100
    Fax: +49 (0) 7045 / 44-81299
    E-mail: info@blanco.de
    www.blanco.de

Please contact the manufacturer for any further information.

 

Please note:
Your statutory warranty rights against us remain unaffected. In the event that the merchandise is faulty, you can always contact us, regardless of whether the warranty applies or whether it will be made use of.

Bosch

http://www.bosch-home.com/de/service/werkskundendienst.html

T. 089 / 693 393 39

 

Service 24 Stunden an 7 Tagen.

 

E-mail: über Kotaktformular

 

 

Garantiedauer: 2 Jahre (Option: Verlängerung auf 5 Jahre)

Treten während dieses Zeitraums Material- oder Herstellungsfehler auf, gewährt der Hersteller im Rahmen der Garantie eine der folgenden Leistungen nach seiner Wahl:

    • Reparatur oder
    • Austausch gegen einen gleichwertigen oder neuen Artikel (ggf. auch ein Nachfolgemodell).

Garantiegeber

Robert Bosch Hausgeräte GmbH
Carl-Wery-Straße 34
81739 München

Garantiebedingungen unter http://www.bosch-home.com/de/service/werkskundendienst/garantiebedingungen.html


Eine Garantieverlängerung auf insgesamt 5 Jahre ist für folgende Produktkategorien möglich
(Waschmaschinen, Wäschetrockner, Waschtrockner, Geschirrspüler, Kühl-Gefrierkombinationen, Kühlschränke, Gefrierschränke, Herde, Backöfen, Dampfgargeräte, Kochfelder, Kochstellen, Dunstabzugshauben, Mikrowellen und Wärmeschubladen.)
Mehr Infos unter http://www.bosch-home.com/de/service/garantieverl%C3%A4ngerung/antrag-garantieverlaengerung.html

Hinweis:
Ihre gesetzlichen Gewährleistungsrechte uns gegenüber bleiben hiervon unberührt. Ist die Kaufsache mangelhaft, können Sie sich daher in jedem Fall an uns halten, unabhängig davon, ob der Garantiefall eintritt und ob die Garantie in Anspruch genommen wird oder nicht.

EIO

 

Die BIELMEIER Hausgeräte GmbH ist eine Servicestelle des EIO  Kundendienstes.

Im Falle eines Garantieanspruchs, nehmen Sie bitte immer zuallererst mit unserem Kundendienst Kontakt auf und senden Sie die betroffene Ware nicht einfach an uns zurück. Waren, die ohne unsere Kenntnis - nach Ablauf der Widerrufsfrist von 2 Wochen - an uns unfrei gesendet werden, werden nicht angenommen.

Sollte Ihr Garantieanspruch bereits abgelaufen sein, sind wir von der BIELMEIER Hausgeräte GmbH trotzdem noch für Sie da. Unser Serviceteam erstellt Ihnen dann schnell und unkompliziert ein Angebot für die Reparatur.

 

DEUTSCHLAND
Bielmeier Hausgeräte GmbH
Ringstraße 33
94267 Prackenbach
Telefon: + 49 (0) 9942 / 94 88 93 17
Telefax: + 49 (0) 9942 / 94 88 93-22
E-Mail: service@bielmeier-hausgeraete.de
Öffnungszeiten:
Mo.-Do. 8.00-12.00 Uhr und 12.45-17.00 Uhr,
Fr. 8.00-12.00 Uhr und 12.30 - 15.30 Uhr

 

ÖSTERREICH
Hönegger GesmbH
Schubertstraße 38
4020 Linz
Telefon: + 43 (0) 732 / 66 44 85
Telefax: + 43 (0) 732 / 60 05 23
E-Mail: service@hoenegger.at
Öffnungszeiten: Mo.-Do. 8.00-12.00 Uhr und 13.45-17.00 Uhr, Fr. 8.00-12.00 Uhr

 

SCHWEIZ
VEBO Genossenschaft
Haselweg 2
4528 Zuchwil
Telefon: + 41 (0) 32 / 686 58 20
Telefax: + 41 (0) 32 / 686 58 21
E-Mail: mail@vebozu1.ch
Website: www.vebo-zuchwil1.ch

 

 

Garantiedauer:  2 Jahre auf alle EIO Produkte

 

Garantiegeber:

Glen Dimplex EIO GmbH

Otto-Bergner-Str. 28 
96515 Sonneberg
Freistaat Thüringen

EWT

 

Franke

In the Germany and Austria, the following conditions apply for the warranty, which begins on the date of purchase of the product:

  1. Warranty period: 5 years

    If it is found during the warranty period that a defect was the result of a material or manufacturing fault, the manufacturer provides one of the following warranty services at his discretion:
    • Repair or
    • Replacement for an equal or new product (possibly also a succeeding model).
  2. Warrantor:
    Franke GmbH
    Küchentechnik
    Mumpferfährstraße 70
    D-79713 Bad Säckingen

    Phone: +49 (0) 7761 / 52 -0
    Fax: +49 (0) 7761 / 52 -294
    E-mail: info.fbs@franke.com
    www.franke.de

Please contact the manufacturer for any further information.
Please note:
Your statutory warranty rights against us remain unaffected. In the event that the merchandise is faulty, you can always contact us, regardless of whether the warranty applies or whether it will be made use of.

Jupiter

 

Marcato

Die BIELMEIER Hausgeräte GmbH ist eine Servicestelle des MARCATO  Kundendienstes.

Im Falle eines Garantieanspruchs, nehmen Sie bitte immer zuallererst mit unserem Kundendienst Kontakt auf und senden Sie die betroffene Ware nicht einfach an uns zurück. Waren, die ohne unsere Kenntnis - nach Ablauf der Widerrufsfrist von 2 Wochen - an uns unfrei gesendet werden, werden nicht angenommen.

Sollte Ihr Garantieanspruch bereits abgelaufen sein, sind wir von der BIELMEIER Hausgeräte GmbH trotzdem noch für Sie da. Unser Serviceteam erstellt Ihnen dann schnell und unkompliziert ein Angebot für die Reparatur.

 

DEUTSCHLAND
Bielmeier Hausgeräte GmbH
Ringstraße 33
94267 Prackenbach
Telefon: + 49 (0) 9942 / 94 88 93 17
Telefax: + 49 (0) 9942 / 94 88 93-22
E-Mail: service@bielmeier-hausgeraete.de
Öffnungszeiten:
Mo.-Do. 8.00-12.00 Uhr und 12.45-17.00 Uhr,
Fr. 8.00-12.00 Uhr und 12.30 - 15.30 Uhr

 

ÖSTERREICH
Hönegger GesmbH
Schubertstraße 38
4020 Linz
Telefon: + 43 (0) 732 / 66 44 85
Telefax: + 43 (0) 732 / 60 05 23
E-Mail: service@hoenegger.at
Öffnungszeiten: Mo.-Do. 8.00-12.00 Uhr und 13.45-17.00 Uhr, Fr. 8.00-12.00 Uhr

 

SCHWEIZ
VEBO Genossenschaft
Haselweg 2
4528 Zuchwil
Telefon: + 41 (0) 32 / 686 58 20
Telefax: + 41 (0) 32 / 686 58 21
E-Mail: mail@vebozu1.ch
Website: www.vebo-zuchwil1.ch

 

Garantiedauer: 

                                    10 Jahre auf Marcato Produkte ohne Elektrizität

                                   (Z.B. Nudelmaschine Atlas 150, Dispenser, Biscuits)

 

2 Jahre auf Marcato Produkte mit Elektrizität

(z.B. Nudelmaschine Atlas Motor)

 

Wichtiger Hinweis: Die Garantie deckt nur Herstellungsfehler, keine Schäden durch unsachgemäßen Gebrauch. 

 

 

Garantiegeber:

Marcato S.p.A.

Via Rossignolo 12

                                  

35011 CAMPODARSEGO (PD) ITALY

Ritter

In Germany and Austria, the following conditions apply for the warranty, which begins on the date of purchase of the product:

  1. Warranty period: 2 years

    If it is found during the warranty period that a defect was the result of a material or manufacturing fault, the manufacturer provides one of the following warranty services at his discretion:
    • Repair or
    • Replacement for an equal or new product (possibly also a succeeding model).
  2. Warrantor:
    ritterwerk GmbH
    Hausgeräte
    Industriestraße 13
    82194 Gröbenzell
    Germany

    Phone: +49 (81 42) 4 40 16-0
    Fax: +49 (81 42) 4 40 16-70
    E-mail: info@ritterwerk.de
    www.ritterwerk.de

Please contact the manufacturer for any further information.
Please note:
Your statutory warranty rights against us remain unaffected. In the event that the merchandise is faulty, you can always contact us, regardless of whether the warranty applies or whether it will be made use of.

Siemens

In Germany and Austria, the following conditions apply for the warranty, which begins on the date of purchase of the product:

  1. Warranty period: 2 years

    If it is found during the warranty period that a defect was the result of a material or manufacturing fault, the manufacturer provides one of the following warranty services at his discretion:
    • Repair or
    • Replacement for an equal or new product (possibly also a succeeding model).
  2. Warrantor:
    Siemens-Electrogeräte GmbH
    Carl-Wery-Str. 34
    81739 Munich

    Phone: +49 (0) 7045 / 89 4590-09
    Fax: +49 (0) 7045 / 89 4590-2347

    www.siemens-home.de


Please contact the manufacturer for any further information.
Please note:
Your statutory warranty rights against us remain unaffected. In the event that the merchandise is faulty, you can always contact us, regardless of whether the warranty applies or whether it will be made use of.

At you can find the frequently asked questions on many topics.

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